SMS Privacy

SMS and Text Messaging Privacy Policy

SMS Communications

[Company Name] uses Twilio, a third-party communications service provider, to send text messages to customers who have expressly agreed to receive SMS communications from us.

These messages may include:

• Appointment confirmations and reminders

• Appointment rescheduling or cancellation notices

• Service-related notifications

• Links related to appointments, forms, questionnaires, or requested services

• Customer support and other non-promotional account communications

Information We Collect

When you provide your mobile telephone number and consent to receive text messages, we may collect and process:

• Your name and mobile telephone number

• Your SMS consent and opt-in information

• The date, time, and method of consent

• Messages sent to or received from your telephone number

• Message delivery status and related technical information

• Your SMS communication preferences, including opt-out requests

We use this information only to provide appointment-related and service-related communications, administer our messaging program, maintain consent records, respond to requests, and comply with applicable legal and regulatory obligations.

SMS Consent

We will send text messages only after receiving your consent through our website, registration process, appointment form, service agreement, or another documented opt-in method.

Consent to receive text messages is voluntary and is not a condition of purchasing or using our services. You may continue to communicate with us through other available methods.

Mobile Information Sharing

We do not sell, rent, or share your mobile telephone number, SMS consent, or text-message opt-in information with third parties or affiliates for their marketing or promotional purposes.

We may disclose limited mobile information to service providers, including Twilio and telecommunications carriers, solely as necessary to transmit and deliver our messages, operate our messaging services, prevent fraud, provide technical support, or comply with applicable law.

SMS opt-in data and consent will not be shared, sold, rented, or transferred to third parties for their own marketing purposes.

Message Frequency and Charges

Message frequency varies depending on your appointments, account activity, and services requested. You may receive messages when an appointment is created, updated, approaching, rescheduled, or cancelled, or when we need to provide an important service-related notification.

Message and data rates may apply according to your mobile carrier and service plan. Carriers are not responsible for delayed or undelivered messages.

Opting Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us.

After submitting an opt-out request, you may receive one final confirmation message. We will then stop sending SMS messages to your number unless you provide consent again.

You may reply HELP for assistance or contact us at:

Email: [Support Email Address]
Phone: [Support Phone Number]

Opting out of SMS communications does not prevent us from contacting you through other communication methods when permitted by law.

Data Retention and Security

We retain SMS consent records and messaging information only for as long as reasonably necessary to provide our services, manage communication preferences, resolve disputes, maintain appropriate business records, and comply with applicable legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect mobile information and SMS records against unauthorized access, disclosure, alteration, or misuse.

Third-Party Messaging Provider

We use Twilio to facilitate the transmission and delivery of SMS communications. Twilio processes relevant information on our behalf as a communications service provider. Twilio’s handling of information is also governed by its applicable privacy and data-protection terms.

Changes to This SMS Privacy Policy

We may update this section periodically to reflect changes to our messaging practices, service providers, or legal obligations. Updates will be posted on this page with a revised effective date.